MoveProtect

We can provide contractual liability protection for your goods.

MoveProtect is an extension to our standard contract that allows us to accept liability for loss or damage to your goods in certain circumstances.

Our liability under MoveProtect can be accepted for most goods we move or store. Please read our terms and conditions and MoveProtect Addendum for full details of the protection we can provide.

To benefit from MoveProtect, you must declare an appropriate replacement value for all goods (known as the Maximum Replacement Value). This figure must be adequate to include all goods moved and/or stored by us.

If you do not opt for MoveProtect, our standard terms limit our liability for your goods to a maximum of £40 per item and it is recommended you arrange insurance elsewhere at your own expense.

MoveProtect T&Cs and Addendum (PDF)

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Do I have to insure my goods?

We can provide liability protection under our terms and conditions, as set out above. Alternatively, if you do not opt for MoveProtect, our standard terms limit our liability for your goods to a maximum of £40 per item and it is recommended you arrange insurance elsewhere at your own expense.

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How do I calculate my Maximum Replacement Value?

Your Maximum Replacement Value must represent the total current cost of replacing all property allowing for age, quality, degree of use and second hand market value at the time your property is packed or otherwise made ready for removal and/or storage. Additionally, the replacement cost for the following items is calculated differently:

• For any goods which cannot be purchased new (such as antiques or works of art, for example), the replacement value shall be the current market value; and

• For documents, the replacement value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents.

If the Maximum Replacement Value you provide is less than the actual total replacement value of all of your property stored at the time of loss or damage, then our liability under MoveProtect will be reduced to reflect the proportion that your Maximum Replacement Value bears to the actual total Replacement Value (“Proportional Reduction”).

For example: if the total replacement value of your property is £30,000, but you have declared a Maximum Replacement Value of £15,000, our liability will be reduced by 50%. So, if £3,000 worth of your property is lost or damaged, our liability would be £1,500.

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Is there anything you won’t move or store?

There are certain items which are not suitable for removal or storage. You agree not to submit the following items (“Excluded Items”) for removal and/or storage, please also refer to paragraph 6 of our terms and conditions:

• Perfume products, tobacco, cigars, cigarettes, beers, wines, spirits and the like

• Batteries of any kind, unless they are built in and cannot be removed from otherwise permitted goods

• Portable battery chargers, power banks or any similar portable power source

• More than five (5) e-scooters, e-bikes, e-skateboards or any similar vehicles with built-in batteries

• Money or currency of any kind, jewellery, watches, trinkets, precious stones or metals, silverware, deeds, bullion, bonds, securities, stamps, coins or goods or collections of any similar kind

• Any irreplaceable property, for example family photos and videos, children’s drawings, art or school work, wedding dresses and university submissions

• Furs worth in excess of £100

• Mobile telephones, tablets, laptops or portable media or portable computing devices of any kind

• E-cigarettes

• Pornographic material

• Medicines or drugs of any kind

• Food or perishable items or those requiring a controlled environment

• Property likely to encourage vermin or other pests or to cause infestation or contamination

• Pets, livestock or any other living creatures or plants

• Combustible or flammable substances such as fireworks, gas, paint, petrol, oil, cleaning solvents, aerosols, or compressed gases

• Any illegal items or substances or items illegally obtained, such as illicit, counterfeit or smuggled tobacco or alcohol and unlicensed or unsafe items

• Property which is environmentally harmful or a risk to property or person

• Weapons, firearms, ammunition or explosives or parts, associated accessories, materials or ingredients of all kinds

• Chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances

• Any item that emits fumes or odours

• Any item which requires special licence or government permission for export or import

Please read our terms and conditions for further information.