Your questions,
answered straight.
The questions we hear most, answered the way we’d say them on the phone. If yours isn’t here, a human picks up.
Booking and quotes.
Costs, surveys, dates and the areas we cover.
01/
How much does a move cost?
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It depends on the size of your home, the distance, how much packing you’d like and the access at both ends, so we never guess. We survey first, by WhatsApp video or in person, and give you a fixed price with no hidden extras.
02/
How do I get a quote? Do you visit?
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Tell us about your move and we’ll come back within 2 hours, Mon-Fri. For anything more than a small job we’ll arrange a quick survey, WhatsApp video or in person, so the price we quote is the price you pay.
03/
How far ahead should I book?
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The sooner the better, especially for Fridays and month-end, which fill up fast. That said, we’ll always try to help at short notice, plenty of our moves are booked with just a couple of weeks’ notice.
04/
What if my completion date moves?
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It happens all the time with chains, and we’re used to it. Keep us posted and we’ll do our best to re-arrange your crew and van around the new date. We also have a safety-net with our optional Cancellation Protection.
05/
Which areas do you cover?
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The whole of the North West, Liverpool, Manchester, Cheshire, the Sefton coast and the Wirral. In fact anywhere in the UK, London included.
Moving day and services.
Packing, furniture and what happens on the day.
01/
Can you do all the packing?
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Yes, most people ask us to. Whether you want a full pack, fragile-only, or just the right materials delivered, tell us at survey and we’ll fold it straight into your fixed-price quote.
02/
Will you dismantle and rebuild my furniture?
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Yes. Our crews take apart and reassemble the things that need it, beds, wardrobes, flat-pack units, and set them back up in the right room at the other end. You can discuss everything with our surveyor during your survey.
03/
Can you move pianos, antiques and fragile items?
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Yes. Trained crews and the right equipment and materials mean we handle everything from pianos to framed pictures and china with real care, just let us know what’s special when we survey.
04/
Who actually turns up on the day?
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Your own Dolphin crew, trained, uniformed and experienced. We’re a family firm and the same standards apply to every move.
05/
Do you take the empty boxes away afterwards?
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We do. Once you’re unpacked we’ll collect your used boxes and packing materials and recycle them, so you’re not left with a house full of cardboard.
06/
Do you help with switching utilities?
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Yes, and it is free with every move. We switch the lot over for you: everything from gas and electricity to water, council tax, TV and home insurance, so you are not chasing providers while you pack. Tell your surveyor what you need and we will take care of it.
Storage and beyond.
Between homes, into storage, or overseas.
01/
Do you offer storage between moves?
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Yes, containerised storage at our own warehouse, whether it’s a few weeks between completion dates or long-term. We survey to work out exactly how much space you need, so you only pay for what you use.
02/
Is my stuff secure in storage?
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Yes. Storage is at our own warehouse, containerised, alarmed and inside a gated business estate, with our own offices on-site, so there’s a Dolphin team around every working day. All our storage facilities within the UK are secure.
03/
What does the price-freeze guarantee mean?
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Simply that the rate you start at is the rate you pay, for as long as you’re in store. No annual increases and no introductory rate that quietly climbs later.
04/
Do you handle international moves?
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Yes. Our own crews pack and load for the UK leg, then we manage the overseas journey through a network of trusted shipping and destination partners we’ve worked with for years, so you’ve still got one team to deal with. We move most often to Hong Kong, Australia, New Zealand, Canada, the USA, Europe and the Middle East, and can arrange moves worldwide.
05/
Who handles customs and shipping paperwork?
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We prepare a full itemised inventory as part of your export pack, and our destination partners handle customs clearance at the other end, so the paperwork is sorted before your belongings arrive at their destination.
MoveProtect cover and payment.
The small print, answered in plain English.
01/
What protection do I have during a move?
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Every move has MoveProtect cover available. We’ll talk you through the cover at survey and set it out in your written quote, so you know exactly where you stand.
02/
What’s covered while my things are in storage?
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Your belongings are covered as standard while in store, up to a set per-container limit. If you’re storing high-value items you can ask us to increase the cover when you book, we’ll confirm everything in writing first.
03/
Is my international shipment protected at sea?
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Yes. International shipments are covered by All Risk Marine transit insurance, designed for goods travelling by sea, air or road. We’ll talk you through what’s covered and how to value your belongings at survey.
04/
How and when do I pay?
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Your payment terms are set out clearly in your written quote before anything is booked, no surprises. Ask at survey and we’ll walk you through the timings and how to pay.
05/
What accreditations do you hold?
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We’re a member of the British Association of Removers (BAR) and work to its Code of Practice, we’re a Bishop’s Move franchise, and we’re members of the Liverpool Chamber of Commerce. Family-run since 2000.